TERMS OF USE

Please read these Terms of Use and Privacy Policy carefully before using the www.blackmangocollective.com website (the "Service") operated by BLACK MANGO COLLECTIVE LLP ("BLACK MANGO", "we", "our", or "us").

Your access to and use of the Service is conditional upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and customers who access or use our website and services.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Service.

PURPOSE

At BLACK MANGO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process and disclose information that we receive through our website, products and services.

This Privacy Policy forms part of our Terms of Use and should be read alongside them. Unless otherwise defined in this Privacy Policy, capitalised terms shall have the same meaning as provided in our Terms of Use.

SCOPE

This Privacy Policy applies to all personal information collected by BLACK MANGO through our website, customer support channels, social
media platforms, marketing activities and any other online or offline interactions with our customers (collectively referred to as the
"Services").

PERSONAL INFORMATION WE COLLECT

Our primary purpose in collecting personal information is to provide you with a seamless shopping experience, fulfil your orders, improve our products and services, communicate with you effectively and continually enhance your experience with BLACK MANGO.

The information we collect depends on how you interact with our Services.

INFORMATION YOU PROVIDE TO US

Account Creation

When you create an account with BLACK MANGO, we may collect your name, email address, phone number, shipping and billing address, password and any other information you choose to provide.

Shopping with Us

When you place an order, we collect information necessary to process your purchase, including your contact details, delivery address, billing information, order history and payment details. Payment transactions are securely processed through our authorised payment partners. BLACK MANGO does not store your complete debit or credit card information.

Customer Support

When you contact us through email, contact forms, social media or any other communication channel, we may collect your name, email address, phone number and the information you provide so we can respond to your enquiry.

Returns & Refunds

If you request a return, refund or store credit, we may collect order details, product information, reasons for return and any supporting information required to process your request.

Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may collect your email address and communication
preferences. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Reviews & Feedback

If you submit product reviews, testimonials or other feedback, we may display this content publicly together with your first name or other information you choose to share.

INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Time spent on pages
• Referring website
• Click behaviour
• Website performance information

This information helps us understand how visitors use our website and allows us to improve our Services.

COOKIES & SIMILAR TECHNOLOGIES

BLACK MANGO uses cookies and similar technologies to improve website functionality, remember your preferences, personalise your experience and analyse website traffic.

Cookies may also help us understand customer behaviour and improve our marketing efforts.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

ANALYTICS

We may use analytics tools such as Google Analytics and similar services to understand website traffic, customer behaviour and website performance.

These tools may collect information including your device information, browser type, pages visited and interaction with our website.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil your orders
• Deliver products to you
• Process returns, refunds and store credit
• Provide customer support
• Communicate order updates
• Improve our products and website
• Personalise your shopping experience
• Prevent fraud and unauthorised transactions
• Send promotional communications where permitted
• Comply with legal and regulatory obligations

SHARING OF INFORMATION

BLACK MANGO does not sell, rent or trade your personal information.

We may share your information only where necessary with trusted third parties, including:

• Payment gateway providers
• Courier and logistics partners
• Website hosting providers
• Technology service providers
• Marketing and analytics partners
• Legal authorities where required by applicable law

These service providers are authorised to use your information only to perform services on our behalf.

DATA SECURITY

We implement appropriate technical, administrative and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Although we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. BLACK MANGO is not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before sharing any personal information.

CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or website functionality.

Any updates will be published on this page along with the revised Effective Date.

CONTACT US

If you have any questions regarding this Privacy Policy or how BLACK MANGO handles your personal information, please contact us:

Email: team@blackmangocollective.com

We will make every reasonable effort to respond to your enquiry as promptly as possible.