RETURN POLICY

At BLACK MANGO, we're committed to delivering products you'll love. If something isn't right with your order, we're here to help. Please read our Return Policy carefully before initiating a return.

REPORTING AN ISSUE

Any order-related concern must be reported within 24 hours of delivery by emailing team@blackmangocollective.com.

This includes:

  • Wrong product received
  • Damaged product received
  • Missing item(s)
  • Product not delivered within the estimated delivery timeline

Please Note: Complaints raised after 24 hours of delivery will not be considered.

For damaged, incorrect or missing products, an unboxing video of the sealed package is mandatory to be sent on the following email – team@blackmangocollective.com. The video must clearly show the package being opened and should be shared with your complaint within 24 hours of delivery.

RETURN ELIGIBILITY

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused, unwashed and undamaged.
  • All original tags, labels and packaging are intact.
  • The product is returned in its original condition.
  • The product successfully passes our quality inspection after reaching at our warehouse.

Products that do not meet these conditions may not be eligible for return and will be shipped back to the customer.

RETURN PROCESS

  1. Initiate a return through the Start a Return page on our website.
  2. Upload clear images of the product with the original tags attached in the email sent by you to team@blackmangocollective.com. This is mandatory for every return request.
  3. Our team will review your request.
  4. Once approved, a reverse pickup will be scheduled.
  5. Our logistics partner will attempt the pickup up to two times.

If reverse pickup is unavailable for your PIN code, you'll be required to self-ship the product to our warehouse. Shipping instructions will be shared by our support team.

RETURN PICKUP CHARGES

A flat ₹200 reverse pickup fee will be deducted from your approved store credit for all eligible returns.

The reverse pickup fee will not be charged if:

  • You received a damaged product.
  • You received an incorrect product.

Original shipping charges and Cash on Delivery (COD) charges are non-refundable.

QUALITY INSPECTION

Every returned product undergoes a quality inspection once it reaches our warehouse.

If the returned product:

  • Shows signs of use,
  • Has been washed or altered,
  • Is damaged after delivery,
  • Is returned without original tags or packaging, or
  • Does not meet our return eligibility criteria,

the return request will be declined and the product will be shipped back to you.

A ₹150 prepaid shipping fee will be applicable to resend the product.

STORE CREDIT

BLACK MANGO currently offers Store Credit for all approved returns.

Once your returned product successfully passes our quality inspection:

  • Store credit will be issued after deducting the applicable reverse pickup fee.
  • The store credit will be sent to your registered email address.
  • It will remain valid for 3 months from the date of issue.
  • It is valid for one-time use only.
  • It is non-transferable and cannot be redeemed for cash.

Store credit issued against a return cannot be combined with any other discount code, promotional offer or coupon unless otherwise stated.

EXCHANGE POLICY

We currently do not offer direct exchanges.

If you'd like a different size, colour or style, simply return the eligible product in accordance with this Return Policy. Once your return is approved, you'll receive store credit that can be used to place a new order.

SALE ITEMS

Products purchased during sale events, promotional campaigns or using special discount offers are not eligible for return or store credit.

The only exception is if you receive:

  • A damaged product
  • A defective product
  • An incorrect product

CHANGE OF PICKUP ADDRESS

Once your return request has been approved and the pickup has been scheduled, the pickup address cannot be modified.

CONTACT US

If you need assistance with your return or are unable to initiate a return through our website, please contact us at:

Email: team@blackmangocollective.com

Our team will be happy to assist you.