Thank you for shopping with BLACK MANGO. We're committed to delivering your order safely and on time. Please read our Shipping & Delivery Policy to understand how we process, ship and deliver your orders.

PURCHASES & ORDER CANCELLATION

• All prepaid orders are final and cannot be cancelled once placed.
• Product colours may vary slightly due to lighting, photography and individual screen settings.
• Once an order has been placed, items cannot be added, removed or modified. If you're not satisfied with your purchase, you may request a return in accordance with our Return Policy.
• If a prepaid order is returned to us because the delivery was refused, the customer was unavailable, or an incorrect delivery address or contact details were provided, a store credit/ coupon code valid for 1 month will be issued after deducting ₹150 towards shipping and handling charges.

Please Note: Cash on Delivery (COD) charges are non-refundable under any circumstances.

ORDER PROCESSING

Orders are generally processed and dispatched within 24 working hours of being placed.

Please note:

• Orders are not processed on Sundays or public holidays.
• Processing times may be slightly longer during sale periods, festive seasons or high order volumes.

SHIPPING CHARGES

Prepaid Orders

• Free Shipping across India.

Cash on Delivery (COD)

• A ₹150 charge is applicable on all Cash on Delivery (COD) orders.

DELIVERY TIMELINES

Estimated delivery timelines are:

• Metro Cities: 3–5 working days
• Tier 1 & Other Cities: 5–8 working days

While we strive to deliver every order within the estimated timeframe, delivery timelines may occasionally vary due to factors beyond our control, including weather conditions, public holidays or courier network delays.

DELIVERY ADDRESS

Please ensure that your shipping address and contact details are accurate before placing your order.

Once an order has been confirmed, the shipping address cannot be changed or edited.

BLACK MANGO will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

ORDER TRACKING

Once your order has been dispatched, you'll receive a shipping confirmation via email containing your tracking details.

You can use the tracking link to monitor the status of your shipment at any time.

SHIPPING PARTNERS

We work with trusted logistics partners to ensure your order is delivered safely and efficiently.

Once your shipment has been handed over to the courier partner, delivery timelines are managed by them.

DELAYED, DAMAGED OR LOST SHIPMENTS

If your package appears torn, tampered with, damaged or opened at the time of delivery, please do not accept the parcel.

Kindly refuse delivery and immediately contact us at team@blackmangocollective.com with your concern and order details.

If your shipment is delayed or marked as undelivered, our team will work closely with the courier partner to investigate the issue and assist you with the resolution.

PAYMENTS

We currently accept the following payment methods:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets (where available)
• Cash on Delivery (COD)

All online payments are processed securely through trusted payment gateway partners. BLACK MANGO does not store your complete card or banking information.

NEED HELP?

If you have any questions regarding your order, shipping or payments, please feel free to contact us:

Email: team@blackmangocollective.com

We're here to help and will do our best to ensure your BLACK MANGO experience is smooth from checkout to delivery.